How to complain

It is Arch‘s intention to provide an excellent service to all of its policyholders. However, Arch recognises that there may be occasions when you feel that this has not been achieved. If you are unhappy with any aspectof the service that you receive, please contact either your usual insurance adviser or:

The Complaints Manager,
Arch Insurance (UK) Limited,
5th Floor Plantation Place South,
60 Great Tower Street,
London,
EC3R 5AZ

Email:

complaints@archinsurance.co.uk

Telephone:

+44 (0)20 7621 4500

Please state the nature of your complaint, and, if applicable, the policy and/or claim number, the name of any claim handling organisation with which you have been dealing and its reference number.

Insights

Imports to Great Britain from the European Union after transition

This article is for businesses looking for useful tips on how to get Brexit-ready and is supported by our risk management partners, Health & Safety Click.  The transition period ends…

How will Brexit affect my business?

This article is for businesses looking for useful tips on how to get Brexit-ready and is supported by our risk management partners, Health & Safety Click.  For more information on…

Green Cards – Driving abroad after Brexit

What is a “Green Card”? An International Motor Insurance Card, more commonly known as a Green Card is proof of motor insurance cover when driving abroad. Current Government guidance is…

New Appointment 24.08.20

We are pleased to announce that we have appointed Sonia James as Underwriting Manager.   Based in Redhill, Sonia will ensure underwriting standards are of the highest quality, tailoring both…