How to complain

It is Arch‘s intention to provide an excellent service to all of its policyholders. However, Arch recognises that there may be occasions when you feel that this has not been achieved. If you are unhappy with any aspectof the service that you receive, please contact either your usual insurance adviser or:

The Complaints Manager,
Arch Insurance (UK) Limited,
5th Floor Plantation Place South,
60 Great Tower Street,



+44 (0)20 7621 4500

Please state the nature of your complaint, and, if applicable, the policy and/or claim number, the name of any claim handling organisation with which you have been dealing and its reference number.


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