Updated as at 07.01.2021

COVID-19 is having a significant impact on policyholders, causing widespread business disruption for many of your SME clients. In these challenging times, we appreciate that you and your clients will have questions about COVID-19 in the context of the cover provided by Arch.

To help you be clear in your advice to clients, we have produced a list of frequently asked questions and corresponding responses.

We accept that we are operating in a challenging and uncertain time and therefore we want to reassure you that we are available to discuss exceptional circumstances. We know every situation is different, so each will be assessed on its merits.

At Arch we have activated our corporate pandemic plan and there is currently no disruption to our business or the service we provide. Please continue to communicate with us in the usual manner, our teams are here to help you. You can find our contact us page here.

We are all in this together and Arch is with you, now more than ever.